![]() ![]() ![]() Step 3: Click here to download EndNote (if using an NSU computer you can also d ownload from the NSU App Store).Step 2: Always use Firefox or Chrome with EndNote NOT Safari!.Otherwise, you will get a notification that looks like this: Step 1: Close all Microsoft applications on your computer.Library Appointments This link opens in a new window.Exporting References from Google Scholar.If you get the same problem, contact us and tell us if you are on a personal PC or a JCU work computer, which version of Windows you are using and whether you get any messages as part of the process (take screenshots, if you can). If you cannot find these files, go through the download process again, but note where the files download and unzip to so you can locate them.To find them click the Windows key on your keyboard and search for EndNote. dat file which should be in the same folder, usually named EndNote. During this process two files should be extracted - a. When you download the software it is a zipped file and you will be prompted to extract the files.The black window will close automatically when the software is installed correctly. Do not close this window or it will interrupt the download process and cause this error. When running the installation file for Windows a black command screen will open.This is more likely to occur for Windows machines. If this does not solve the problem it is likely that the software has not been installed completely or correctly. If neither of the above apply, try exiting and re-starting Endnote and if that does not work try re-booting your computer.Uninstall the software and download it again after registering and receiving confirmation of your registration. If you have not registered or have not yet received the email to confirm your registration the product key will not be downloaded with the software. When downloading the software you need to register first.If you have downloaded it from a location other than JCU, uninstall the software and download it from this link.If you cannot locate it go to the EndNote application folder on your computer and click on EndNote.exe. This will probably be at This PC > C: > Program Files (x86) > EndNote 20 > EndNote.exeĮndNote should not ask for a product key if it is installed correctly using the download link on this page. ![]()
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